RETURN POLICY

Last Updated: 11/07/2024

At JvS manufacturing we are committed to ensuring your satisfaction with our products. Our returns policy is designed to be straightforward and fair, ensuring that any issues are resolved promptly and efficiently.

 

1. Eligibility for Returns

  • Products must be returned within 10 business days of the original shipment date.
  • Products must be in their original packaging and condition, unused and resalable.
  • Returns are only accepted for products that are damaged, defective, or incorrectly shipped.
  • Custom or special orders are non-returnable unless they are damaged or defective upon receipt.

2. Return Process

  • Contact our Customer Service team at info@jvsmanufacturing.com to initiate a return.
  • Provide the original order number, a detailed description of the issue, and photos of any damage or defects.
  • Our Customer Service team will provide a Return Merchandise Authorization (RMA) number and instructions for returning the products.

3. Return Shipping

  • Approved returns must be shipped back within 10 business days of receiving the RMA.
  • The customer is responsible for return shipping costs unless the return is due to our error (e.g., damaged, defective, or incorrect items).
  • Use a trackable shipping method and ensure that the RMA number is clearly marked on the package.

4. Inspection and Restocking Fee

  • Returned products will be inspected upon arrival.
  • If the products are found to be ineligible for return (e.g., not in original condition, not damaged, or defective), they will be returned to the customer at the customer’s expense.
  • A restocking fee of 15% may apply to returns that are not due to our error.

5. Refunds and Credits

  • Once the returned products are inspected and approved, a refund will be issued.
  • Refunds will be processed within 10 business days of receipt of the returned products.

6. Non-Returnable Items

  • Custom or special order items.
  • Items marked as non-returnable on the product page or invoice.

7. Contact Information For any questions or concerns regarding returns, please contact our Customer Service team:

8. Amendments JvS manufacturing reserves the right to amend this returns policy at any time. Changes will be posted on our website and will be effective immediately.

Thank you for choosing JvS manufacturing. We appreciate your business and are here to assist with any issues regarding your orders.